Win 80,000 EGP in GIZ IPSP Challenge for Citizen Service Gamification 2019

15 April 2019.

Egypt.

(Award)

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Citizen Service Gamification-GIZ IPSP.

Want to help us improve the quality of services given to citizens at municipal complaint management offices? We are looking to improve the culture in their workplace when dealing with citizens’ complaints by providing a serious game that will simulate real-life complaint handling within public complaint management offices.

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In this challenge, we are collaborating with GIZ to find a way to improve the quality of services provided to citizens in municipal complaint management offices by enhancing the performance and behaviour of employees while handling their complaints. We want to do this by creating an innovative game that works on shifting the work culture employees have, and analyze their performance to understand the gaps between citizens’ expectations and public administration in a realistic manner.

Opportunity Focus Areas:

• Game developers.
• Computer and Software engineers.

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English.

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ALL WORLD COUNTRIES.

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First phase: Application deadline on April 15th 11:59 pm EST.

Second phase: Three shortlisted candidates will be chosen based on the innovativeness of their solutions and will be invited to present their ideas to a committee consisting of GIZ members and government officials in a pitch competition.

Third phase:A winner will be chosen to sign a contract with the GIZ to implement their solution in full effect.

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The Challenge:

To find innovative and practical ideas for a gaming system that aims to encourage positive behaviour from employees when dealing with daily complaints received. This game shall simulate real-world complaint processing experiences and evaluate the employees’ performance based on the satisfaction of characters in the game.

Both the proposed solution and final solution should clearly demonstrate the following criteria:

•  Encourage a culture shift in complaint management when dealing with citizens in municipal complaint management offices to be able to create a good employee/citizen relationship and respond to them in a professional, respectable, and timely manner.
• Create a system that simulates real life processes and revolves around how the employee addresses different situations in a graphical environment of their workplace.
• Should provide tracking feature for upper management to follow the progress it creates in the workplace.

Upon successful selection of the winning solutions, GIZ shall link the awarded providers to the relevant entities hosting the implementation of the solutions. This will be a selected complaint management office in a municipality in Cairo or Monofeya (e.g. Shoubra, Maadi, Ashmoun or Shebin El-Kom).

For supporting documents and additional data that can be used in designing the game please see the Complaint Management Toolbox shared by the GIZ/IPSP team.

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(Prize)

• A reward of 80,000 EGP (Inc taxes) provided by GIZ/IPSP to implement the solution with their collaboration. The reward will be given in instalments, in accordance to milestones set by the innovator(s) according to their plan of action.
• Recognition and support from the IPSP/GIZ across their networks.
• The possibility of future collaboration with GIZ.
• Acknowledgement of the winner amongst GIZ partners.

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First Step:

• Create an account on yomken website.
• Submit a complete application form by the deadline of April 15th 11:59 pm EST. This application should clearly demonstrate how the outlined criteria will be met. Please also include a demo in the form of a video (max 5 mins) that explains the game mechanics and rules.

Second Step: Three shortlisted candidates will be chosen based on the innovativeness of their solutions and will be invited to present their ideas to a committee consisting of GIZ members and government officials in a pitch competition.

Third Step:  A winner will be chosen to sign a contract with the GIZ to implement their solution in full effect. The innovator(s) will be responsible for designing and creating the full app and committed to providing technical assistance to deal with any problems that may occur within the first year after delivery of the solution. The final product should include the following criteria:

1.  A fully developed game system that monitors the employee performance according to citizens’ satisfaction: An information collecting feature of employee progress on a continuous basis for systematic review, analysis and informing service development.
2.  Auto-generation of the degree of satisfaction based on the input data.
3.  Asses and analyze the gaps between the customer and the employee in terms of satisfaction and understanding.
4.  A capability of creating user accounts.
5.  A simple Arabic Interface that is curated towards complaint management staff in public offices.
6.  Usability and Friendly User Experience.
7.  Being technically robust, e.g. the application is stable and bugs-free, data entered is secure etc.
8.  The game must be able to run on Android and IOS devices. A copy must be brought to the jury during the finals.

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Know more about this opportunity:

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To learn how to write CV, Essays, Personal statement,  and know about recommendation letters click here:

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This Scholarship Published by:
” Areeg salem/ Egypt “

Reviewed by” Amari Assam/ Algeria ”
MARJ3 Intern
MARJ3 Scholarships team